The hospitality industry revolves around providing the best service and experience to its guests; hence it is fair to assume that guest centricity is embedded in the core of the hospitality industry. However, when overwhelmed with the challenges, some hoteliers

Technology gaps can cause revenue loss for hotels
With the hospitality industry getting transformed completely by the technology in recent years, the technology is also being updated regularly. However, not all hoteliers seem to be on board for this “technological revolution”. But this approach of sticking to old